Our Guarantees
and Support
Because a truly unforgettable journey begins with complete peace of mind.
Planning an international vacation across Paris and the French regions requires impeccable organization and rigorous logistics. At Paris Toujours, we have engineered our comprehensive support system to ensure you feel secure, pampered, and completely taken care of, long before you board your flight and every single day you are on the ground.
Our quality assurance standards
Personally Vetted & Handpicked Partners
Every single boutique hotel, private apartment, licensed guide, regional estate, or private chauffeur service featured in your travel itinerary has been hand-selected and personally tested by our team. We evaluate properties against strict comfort criteria: bedding excellence, localized soundproofing, neighborhood safety, and authentic charm. We only recommend the places we know, trust, and love.
Continuous Local Support
From your very first itinerary consultation until you clear customs for your return flight home, our team is right by your side. During your stay in France, you will have access to a dedicated, private WhatsApp concierge connection. Whether you need a last-minute bistro reservation adjustment, a quick change of pace due to a sudden rain shower, or quick logistical help, a local expert is just a text message away.
Travel insurance:
our recommended safety net
To protect your travel investment, Paris Toujours strongly recommends that all international clients purchase a comprehensive travel insurance policy prior to departure. We suggest selecting a policy that includes:
- Trip Cancellation & Interruption: Coverage for unexpected illnesses, accidents, or urgent family emergencies that prevent travel.
- Emergency Medical Expenses & Medical Evacuation: Crucial for coverage while abroad, as standard domestic health insurance policies often do not apply internationally.
- Baggage & Personal Effects Protection: Coverage for lost, delayed, or damaged luggage.
- International Personal Liability: Peace of mind while exploring foreign destinations.
Travel Tip: We invite you to check the benefits of your premium or luxury credit cards (such as American Express Platinum or Chase Sapphire Reserve), which often include partial travel protection. If you have questions about selecting a policy that aligns with your specific itinerary, our travel designers are always happy to point you in the right direction.
Frequently asked questions
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What happens if I need to cancel my custom trip?
Your specific cancellation timelines and terms are clearly detailed in your initial custom quote and final booking confirmation. Generally, deposited funds are retained based on how close to the arrival date the cancellation occurs.
We review every situation with genuine empathy and flexibility. If your cancellation is caused by an unforeseen emergency, we always work proactively with our boutique hotel and transport partners to secure a travel credit or a rescheduled date whenever possible.
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Can I modify my itinerary after it has been confirmed?
Yes, flexibility is a cornerstone of our tailor-made service. We do everything in our power to accommodate adjustments, route updates, or timing swaps up until the day before your arrival, subject to the availability of our local partners.
Please note that certain specialized services — such as premium opera tickets, Michelin-starred dining reservations, or high-speed rail bookings — may have fixed terms that cannot be altered once confirmed.
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How do we reach you if something unexpected happens during our trip?
Upon arrival, your travel journal includes a dedicated, private WhatsApp hotline linked directly to our Parisian office. Our coordinators monitor this channel continuously.
In the event of an unexpected disruption — a regional transport strike, a sudden weather shift, or a changed plan — we message you immediately with an alternative solution so your stay stays on track.
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Does Paris Toujours manage medical emergencies?
In the event of a medical emergency, primary management falls under your personal travel insurance policy and local French emergency responders (SAMU: dial 15 — Fire/Rescue: dial 18 — General European Emergency: dial 112).
Our team remains available via our hotline to help you navigate the local medical system, coordinate with English-speaking clinics, or contact your family at home if needed.